Run by someone who did this for real

The short version

The founder has spent more than twenty years in supply chain and logistics: warehouse and 3PL operations, wholesale and retail distribution, inventory, freight, intercompany trade across Australia and New Zealand, and the ERP, ecommerce and finance systems that hold it all together. Currently the operations manager of a multi-brand distribution business, which stays unnamed here out of respect for the employer.

In 2025 and 2026, without a mandate or a budget, they set AI up inside that business department by department: sales and wholesale, customer service, finance, marketing, warehouse and logistics, planning, retail stores and head office. Live ERP data, real customers, real month ends. Every department now comes to them asking for the next thing to be fixed or built. That experience is the basis of T1 Ops, and the way it was done there is the way we do it for clients.

What that experience changes

• Which workflows to pick. The task that costs a business the most is rarely the one people complain about. Having run allocations, argued freight claims and closed months, we know where to look.
• What will break. Product codes that do not match between two systems. A supplier who changes their invoice layout. The report that three people quietly rebuild every Monday. These sink AI projects, and someone who has only read about AI does not see them coming.
• What to leave alone. Some work should stay exactly as it is. Saying so is a large part of the value of an audit.
• How to make it hold. Training that touches the real work, a champion in each team, a review two weeks in, and a measurement at day 60. The rollout at the employer taught us the order these have to happen in.

How we work

Small first step, then proof, then more. Most engagements start with a hands-on session for the leadership team on their own work, or with the AI Ops Audit. The audit produces a ranked plan you can act on with us or without us, and stopping there is a legitimate outcome. Those who continue go into a rollout across their departments, and most of those move to managed AI operations afterwards so the setup keeps up with the tools.

Everything is fixed price and quoted after a discovery call. There is no hourly billing, no minimum term, and no software to resell, so nothing steers the recommendation toward the expensive answer.

Who we work with

Growing Australian businesses in retail, wholesale and distribution, logistics and ecommerce, typically 20 to 200 staff. Large enough that departments have their own processes, small enough that an owner or general manager can still make a decision. Sydney and NSW on site, remote Australia wide.

Tools

We train and build on Claude, OpenAI, Copilot, Gemini and Grok, choosing whatever fits your systems and budget. We hold no reseller agreements and take no commissions.

The business

T1 Ops is Australian owned and operated. ABN 67 711 082 780. Based in Sydney, NSW. hello@t1ops.com.au.